Shipping & Returns
At GreNuTec, we strive to ensure a seamless shopping experience for our customers.
Shipping Policy
- Processing Time: Orders are processed within 1-2 business days.
- Delivery Time: Shipping within Kuwait takes 3-5 business days. International shipping times vary based on location.
- Tracking: Once your order is shipped, you will receive a tracking number via email.
- Shipping Charges: Fees depend on your location and order weight. Final charges are displayed at checkout.
Returns & Exchanges
- Eligibility: Products must be unused, unopened, and in original packaging.
- Return Period: Returns must be requested within 7 days of delivery.
- Refund Process: Once the return is received and inspected, refunds will be processed within 7-10 business days.
- Non-Returnable Items: Used products, opened items, or personalized orders cannot be returned.
For assistance, contact info@lotusltdkw.com.