We partner with reliable logistics providers for fast delivery across the UAE:
- Standard Delivery: 1–3 working days
- Same-Day Delivery: Available in Dubai, Abu Dhabi & Sharjah areas (for orders placed before 12 PM)
- Delivery charges may apply depending on your location and order value and type of purchasing you choose. (Express or Normal). Free delivery is offered on qualifying orders (terms apply).
- Products are delivered to the address provided by you and in the manner outlined in the order summary.
- Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.
- We offer delivery services within the UAE and to all countries worldwide. International shipping costs and delivery times vary depending on the destination and will be calculated at checkout. Delivery times are outlined on our website or during the purchasing process.
Delivery Attempts and Re-delivery Policy
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organised by you and not offered or recommended by us.
If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.
If a delivery attempt is made and the customer is not available at the specified address, we will offer one additional delivery attempt free of charge with the first delivery charge the customer has paid before.
If the second attempt also fails due to customer unavailability, a third and any subsequent delivery attempts will incur an additional delivery fee, which must be paid by the customer before re-scheduling.
Customers are encouraged to ensure someone is present at the delivery address to receive the order